Terms of Service

Last Updated: October 10, 2026

Welcome to corepilate.com. These Terms of Service govern your use of our website and purchases from STS. Throughout these Terms, “STS,” “we,” “us,” and “our” refer to the business operating corepilate.com.

Please read these Terms before using the website or placing an order. By using our services or purchasing from us, you agree to these Terms to the extent permitted by applicable law.

1. Scope of These Terms

These Terms apply to website visitors, customers, and other users of our online services.

Our Shipping, Returns & Refund Policy forms part of the terms applicable to purchases. Our Privacy Policy explains how we handle personal information.

Specific product descriptions, written quotations, and customization agreements may contain additional terms. Any order-specific terms expressly agreed in writing apply to that order. Mandatory consumer protections take precedence over conflicting provisions.

2. Eligibility and Account Security

To place an order, you must be legally able to enter into a binding contract in your jurisdiction or act with appropriate authorization.

You must provide accurate and current information when creating an account or completing a purchase.

If you maintain an account, keep your login credentials secure and notify us promptly of suspected unauthorized access. You must not impersonate another person or use payment details without authorization.

3. Permitted Website Use

You may use our website for lawful browsing, inquiries, and purchases.

You must not:

• Use the website for fraudulent or unlawful activities.
• Interfere with website security or functionality.
• Introduce malicious software or attempt unauthorized access.
• Collect other users’ personal information without permission.
• Infringe intellectual property rights.
• Submit false orders, misleading claims, or abusive communications.

We may restrict access where reasonably necessary to address misuse, security threats, or legal obligations.

4. Product Information

We aim to provide accurate product descriptions, specifications, photographs, and availability information.

Screen settings and lighting may affect the appearance of colors. Natural materials, including wood, may vary in grain and appearance. These variations do not excuse material differences from the specifications agreed for your order.

Before purchasing, review the product’s dimensions, intended use, included components, and installation requirements. Contact service@corepilate.com if any essential detail is unclear.

5. Prices and Promotions

Prices are displayed in the currency shown on the website or at checkout.

The applicable purchase price, discounts, and disclosed charges will be shown before you complete your order. Currency conversion or international transaction fees imposed by your payment provider are outside our control.

We may change prices and promotions for future purchases. Changes do not retroactively alter an accepted order unless you agree.

Promotional offers are subject to their stated conditions and availability.

6. Orders and Acceptance

Submitting an order is a request to purchase the selected products.

An automated acknowledgment confirms that we received your request. Acceptance occurs when we expressly confirm acceptance or dispatch the order, subject to applicable law.

We may decline an order for reasonable grounds, including unavailable inventory, unsuccessful payment, suspected fraud, delivery restrictions, or a material listing error.

If an order cannot be fulfilled after payment, we will explain the available options and refund amounts due without undue delay.

7. Payments

You must use an authorized payment method and provide accurate billing information.

Orders may require payment verification before processing. Your bank or payment provider may apply separate fees or conversion rates.

If a payment problem occurs, we may pause fulfillment while it is resolved. Nothing in these Terms prevents you from using legitimate dispute or chargeback rights available through your payment provider or applicable law.

8. Listing Errors

Occasional errors may affect prices, specifications, availability, or delivery information.

If a material error affects your order, we will contact you to explain the correction. We will not require you to accept a higher price or materially different product without your agreement.

If you decline the corrected offer and we cannot fulfill the original order, we will cancel it and refund amounts due, subject to applicable law.

9. Preorders and Customized Products

Preorder dates are estimates unless we expressly guarantee a date in writing. We will communicate material changes when information becomes available.

For customized products, review and approve the agreed dimensions, colors, configuration, and other specifications before production.

Cancellation and return restrictions may apply once customization begins, as described in our Shipping, Returns & Refund Policy. These restrictions do not remove remedies for defects, incorrect customization, or failure to meet the agreed specifications.

10. Shipping and Delivery

Shipping arrangements are governed by our Shipping, Returns & Refund Policy and any written terms confirmed for your order.

Large equipment generally uses freight transportation with curbside delivery unless additional services are expressly included. Standard delivery does not include carrying equipment indoors, installation, or assembly.

You must provide accurate contact details, disclose relevant access restrictions, and reasonably cooperate with delivery scheduling.

Estimated delivery dates may be affected by customs, carrier operations, weather, and other disruptions. Any remedies required by applicable law remain available.

11. International Shipping and Additional Charges

For supported destinations in Europe, the United Kingdom, and Switzerland, STS provides DDP — Delivered Duty Paid shipping, including applicable import duties and import taxes.

An additional USD $400 Extended Area Delivery Fee may apply to qualifying destinations outside our standard delivery network.

A CHF 200 Switzerland Delivery Surcharge applies unless STS confirms an exemption in writing.

These transportation charges are separate from import duties and taxes. Applicable charges will be disclosed before you become committed to them.

Terms for other international destinations will be confirmed before shipment. We will obtain your agreement before arranging additional chargeable services that were not included in your order.

12. Cancellations, Returns, Exchanges, and Refunds

Our Shipping, Returns & Refund Policy explains eligibility, procedures, and cost allocation.

Eligible standard returns may be requested within 30 calendar days of delivery. Preference-based returns generally require the customer to cover actual return transportation costs.

STS covers authorized return transportation for verified defects, incorrect fulfillment, or shipping damage attributable to us.

Approved refunds are generally processed within 5–7 business days after inspection. Payment providers may require additional processing time.

Contact service@corepilate.com for authorization and instructions before returning equipment. Statutory cancellation and refund rights remain unaffected.

13. Safe Assembly and Use

Follow the instructions supplied with your equipment, including assembly, maintenance, weight limits, and operating requirements.

Before use, check that the equipment is stable and that fasteners, springs, straps, and moving components are in suitable condition. Stop using equipment that appears damaged or unsafe and contact us.

Use appropriate supervision where required. Website content does not replace individualized exercise instruction or medical advice.

Customer misuse does not excuse defects or other matters for which STS remains responsible under applicable law.

14. Warranties and Product Support

Any commercial warranty offered for a product is governed by the warranty terms supplied or displayed for that product at purchase.

Warranty periods and coverage may differ between products and components. These Terms do not create a separate fixed warranty period.

Commercial warranties are additional to mandatory rights concerning product quality, conformity, and fitness for purpose.

For assistance, provide your order number and a description of the issue to service@corepilate.com.

15. Intellectual Property

Website text, images, designs, logos, videos, and other materials belong to STS or their respective rights holders.

You may view and use these materials for personal shopping purposes. Commercial reproduction, redistribution, or use requires permission unless permitted by law.

Purchasing a product does not transfer ownership of associated trademarks, designs, or other intellectual property.

16. Reviews and Customer Submissions

Reviews and other submissions must reflect your honest experience and must not contain unlawful material, misleading statements, or another person’s confidential information.

When you submit content for public display, you permit STS to host, display, and format it for that purpose. You retain ownership of your content.

We may remove unlawful, abusive, fraudulent, or irrelevant submissions. We will not alter a review in a way that misrepresents its meaning.

Privately submitted support photographs and messages are handled for service purposes under our Privacy Policy. Public promotional use requires separate permission.

17. Third-Party Services and Links

Our website may include links to external websites or services, including payment and tracking providers.

Those providers may have their own terms and privacy practices. We do not control unrelated third-party content.

Using third-party providers does not remove STS’s responsibilities for orders placed with us or obligations imposed by applicable law.

18. Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Information necessary for payment, fulfillment, delivery, or support may be shared with relevant service providers as described in that policy.

Please avoid sending unnecessary sensitive information in reviews or support messages.

19. Website Availability

We aim to keep the website accessible, but maintenance, technical faults, or external disruptions may interrupt service.

We may modify or discontinue website features. Such changes do not remove obligations relating to accepted orders, approved refunds, or applicable consumer rights.

20. Liability

Each party remains responsible for losses and obligations attributable to it under applicable law.

To the extent permitted by law, STS is not responsible for business losses or indirect losses that were not reasonably foreseeable when the relevant agreement was made.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or death or personal injury caused by negligence where applicable.

No website disclaimer overrides an express product commitment or mandatory consumer protection.

21. Events Outside Our Reasonable Control

Events such as natural disasters, severe transportation disruptions, government restrictions, or major infrastructure failures may prevent or delay performance.

Where this occurs, we will take reasonable steps to communicate the impact and reduce disruption.

This provision does not permit indefinite retention of payment for an unfulfilled order or remove cancellation and refund rights required by law.

22. Suspension and Termination

We may suspend website access or close an account where reasonably necessary because of serious misuse, fraud, or security concerns.

Suspension or termination does not automatically cancel legitimate existing orders or remove refund, warranty, or statutory rights.

Provisions concerning intellectual property and outstanding obligations continue to apply where relevant.

23. Applicable Law and Disputes

These Terms are subject to applicable law, including mandatory consumer protections.

Consumers retain any protections and rights to bring proceedings in their local courts where applicable law provides them.

Please first contact service@corepilate.com with your order number and details of a dispute so we can attempt to resolve it. This request does not restrict access to courts, payment disputes, or other lawful remedies.

24. Severability and Waiver

If a provision is found unenforceable, the remaining provisions continue to apply to the extent legally possible.

A failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.

25. Changes to These Terms

We may update these Terms for future website use and purchases. The updated version will display a revised date.

An accepted order remains governed by the terms applicable when it was accepted, unless a change is required by law or separately agreed with you.

26. Contact Information

For questions about these Terms or your order, contact:

STS Customer Service
Website: corepilate.com
Email: service@corepilate.com