Shipping policy

Shipping Policy

Last Updated: October 10, 2026

This Shipping Policy applies to orders placed with STS through corepilate.com. It explains our order processing, estimated delivery times, shipping arrangements, international delivery, and procedures for resolving shipping issues.

For assistance, please contact service@corepilate.com.

1. Order Processing

We normally verify and process orders within 1–3 business days after order confirmation, excluding weekends and public holidays.

Processing includes reviewing payment, product availability, and delivery information. For products not currently in stock and customized equipment, production and dispatch follow the schedule applicable to your order.

The delivery estimates below include order processing. The processing period is not added separately.

2. Estimated Delivery Times

Unless a product listing or written order confirmation specifies otherwise, estimated delivery times from the date of order placement are:

Order Type	Estimated Delivery Time
In-stock products	7–14 business days
Products not currently in stock	6–12 weeks
Customized orders	8–12 weeks

These estimates apply to both domestic and international orders unless a different timeframe is disclosed before purchase.

Business days exclude weekends and public holidays. Timeframes expressed in weeks refer to calendar weeks.

Delivery estimates may vary depending on production schedules, destination, customs clearance, and carrier conditions. A delivery date is guaranteed only when STS expressly confirms it in writing.

We will communicate material delays when updated information becomes available.

3. Shipping Availability and Standard Charges

Shipping is subject to carrier coverage and suitable access at the destination.

Any standard shipping charge will be displayed at checkout or included in your written quotation. Where free shipping is offered, it covers standard transportation. Separately disclosed remote-area, Switzerland, or special-service charges may still apply.

Please contact us before purchasing if your delivery address is on an island, in a remote area, or difficult for freight vehicles to access.

If we cannot serve your address, we will explain the available alternatives or arrange cancellation and any refund due.

4. Large Equipment and Curbside Delivery

Pilates reformers, Cadillac tables, and other oversized equipment generally ship through freight carriers.

Unless additional services are expressly included in your order, delivery is curbside, at an accessible location near your property, subject to safe vehicle access and local conditions.

Standard delivery does not include:

Carrying equipment indoors.
Delivery to a specific room.
Carrying equipment upstairs or downstairs.
Unpacking or packaging removal.
Assembly or installation.

Customers should arrange suitable assistance and equipment to receive and move the shipment. Please confirm unloading arrangements with the carrier before the delivery appointment.

5. Delivery Appointments and Property Access

Some freight shipments require a scheduled delivery appointment. The carrier may contact you by telephone, text message, or email.

Please provide accurate contact information and respond promptly to scheduling requests.

Before delivery, ensure that:

The carrier can safely access the destination.
An authorized person is available to receive the shipment.
Building access permissions or reservations are arranged.
Suitable assistance is available to move the equipment.

Inform STS before dispatch of narrow roads, restricted vehicle access, stairs, or other conditions that could affect delivery. Additional services must be agreed separately.

6. Shipment Tracking

We will email tracking information when it becomes available.

Tracking updates may be intermittent during ocean transportation, customs clearance, or transfers between logistics providers. A gap between scans does not necessarily indicate a delay or loss.

The final-mile carrier may provide separate tracking or appointment information.

For assistance, email service@corepilate.com with your order number.

7. Europe, the United Kingdom, and Switzerland — DDP Shipping

Orders to supported destinations in Europe, the United Kingdom, and Switzerland ship under DDP — Delivered Duty Paid arrangements.

STS covers applicable import duties and import taxes and arranges standard customs clearance. Customers will not be required to pay additional import duties or import taxes for standard DDP delivery.

Customers must provide information reasonably requested by the carrier or customs authorities to complete clearance and delivery.

Remote-area fees, transportation surcharges, address changes, storage, and special delivery services are separate logistics charges.

If a carrier requests an unexpected import payment, contact us with a copy of the notice so we can investigate.

8. Extended and Remote Delivery Areas

An additional USD $400 Extended Area Delivery Fee may apply when your destination requires transportation outside our standard delivery network.

This fee applies only to qualifying destinations requiring additional transportation arrangements.

We will disclose the applicable charge before arranging the service. If additional delivery requirements are identified after ordering, we will explain the options and obtain your agreement before proceeding.

Unusual access conditions requiring further services will be assessed and quoted separately.

9. Switzerland Delivery Surcharge

Orders delivered to Switzerland carry a CHF 200 transportation surcharge, unless STS confirms an exemption in writing.

This surcharge covers additional cross-border transportation arrangements. Applicable import duties and import taxes remain included under DDP terms.

A qualifying remote address in Switzerland may also incur the Extended Area Delivery Fee. Applicable charges will be disclosed before the additional service is arranged.

10. Other International Destinations

For destinations outside the regions listed above, shipping availability, charges, and import arrangements will be displayed at checkout or confirmed in writing before shipment.

The DDP arrangements described for Europe, the United Kingdom, and Switzerland do not automatically apply to other destinations.

Please contact service@corepilate.com before purchasing if you need clarification about duties, taxes, or delivery availability.

We will obtain your agreement before arranging previously undisclosed chargeable services.

11. Address Changes

Please check your shipping address carefully before completing your order.

To request a correction, email service@corepilate.com as soon as possible. Address changes before dispatch can generally be made without an address-change fee, although changing the destination may affect transportation charges.

Once a shipment has been dispatched, changes depend on carrier approval and cannot be guaranteed.

Customers are responsible for actual additional costs resulting from their requested changes, including rerouting, storage, address correction, or redelivery. We will explain known charges before requesting the service whenever possible.

12. Missed or Unsuccessful Deliveries

Delivery problems may arise from an incomplete address, inability to contact the recipient, or failure to attend a confirmed appointment.

Where these circumstances are attributable to the customer, actual storage, redelivery, rerouting, or return transportation costs may be charged to the customer or deducted from an eligible refund.

13. Inspecting Your Shipment

Where reasonably possible, inspect the shipment before acknowledging receipt.

Check the number of packages and look for visible damage to packaging. Record any visible damage or shortage on the carrier’s delivery document and take clear photographs.

After unpacking, inspect the equipment and supplied components. Retain the packaging, shipment labels, and relevant documentation while any issue is reviewed.

Please report apparent transportation damage within 3 days of delivery to help us investigate promptly. This reporting request does not remove rights concerning concealed damage or other protections under applicable law.

14. Damaged, Missing, or Incorrect Items

If your shipment arrives damaged, incomplete, or incorrect, email service@corepilate.com with:

Your order number.
A description of the issue.
Photographs or videos of the equipment and packaging.
Details of any missing items.
Any damage or shortage noted on the delivery document.

We will investigate and arrange an appropriate solution, which may include replacement components, repair assistance, replacement equipment, or a return and refund.

STS covers authorized remedial transportation costs for verified shipping damage or fulfillment errors attributable to STS or its carrier.

Please obtain instructions before arranging repairs or returning equipment.

15. Delays and Shipment Investigations

Please contact us if your order has not arrived within the applicable estimated delivery window:

In-stock products: 14 business days.
Products not currently in stock: 12 weeks.
Customized orders: 12 weeks.

If a different delivery window was expressly provided for your order, refer to that timeframe.

You may contact us at any time if tracking shows an unexplained exception, an incorrect delivery status, or another concern. You do not need to wait until the estimated window ends to ask for assistance.

We will review the shipment, request relevant logistics updates, and explain the available next steps.

Weather, customs inspections, port congestion, carrier disruptions, and other events may affect delivery. These circumstances do not remove cancellation, refund, or other rights required by applicable law.

16. Cancellations After Dispatch and Refused Deliveries

After dispatch, cancellation may require carrier interception or return transportation. Interception cannot be guaranteed.

For cancellations or refusals based on personal preference, ordering mistakes, or space limitations, actual resulting logistics expenses may be deducted from an eligible refund under our Shipping, Returns & Refund Policy.

If a shipment appears severely damaged or incorrect, document the issue and contact us for guidance whenever possible.

Customer-related refusal charges do not apply when STS authorizes refusal because of a verified issue for which we are responsible.

17. Return Transportation

Returns are governed by our Shipping, Returns & Refund Policy.

Contact STS for authorization before shipping equipment back. Our team will provide the designated return address and approved transportation instructions.

The original shipping address may not accept returns. Unauthorized shipments to an incorrect location may cause delays or additional costs.

Customers cover actual transportation expenses for eligible preference-based returns. STS arranges or covers authorized return transportation for verified defects, shipping damage, or incorrect fulfillment attributable to us.

18. Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.

Where applicable law provides additional delivery, cancellation, or refund protections, those requirements take precedence over conflicting provisions.